Meeting documents
Cabinet
Wednesday, 16th November, 2011
SUMMARY
This was the first performance report to Cabinet for 2011/12. During the first six months of the year, the Council’s approach to service performance management had been revised, with a greater emphasis on what mattered for local people in Shropshire, rather than on meeting national targets. This shift in focus had involved the creation and adoption of the Council’s new Outcomes Framework and the development of the Organisational Health Scorecard, to present a more comprehensive view of performance at the Council. Measuring what matters in this way would ensure a focus on those aspects of service quality and delivery where there was greatest risk and challenge to achieving high levels of performance.
The aim of the report was to give assurance to Members about the overall performance of the Council. 71% of our outcomes measures were above or within 10% of the set standards. This represented strong service performance, but emphasised the challenges being faced in a small number of service areas. Progress was also reported to be on schedule for active services transformation projects.
Wendy Marston - Cabinet
Recommendations:
Cabinet were asked to:
A) Note that its Performance and Finance Sub-group are reviewing current performance in Planning Services and Customer Access.
B) Identify any further areas for action to improve performance or where there is risk of poor performance.
Decisions reached:
As per the recommendations above.
Attached items/documents:
- 13 Quarter 2 Performance Report 2011 to 2012.pdf
- Estimated download time: 9 mins 8 secs @ 56k | 1.87mb